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"a fish, a barrel, and a smoking gun" |
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It may kill you, but at least you'll die without causing harm to the stock price of a major corporation. And that, in the contemporary currency, means that your death will hardly register at all. When ground beef larded with cow shit and accompanying bacteria killed four people back in 1993, the fast food chain that served the E. coli-laden meat took a big hit at the burger box office; customers, apparently wanting to continue living despite their longstanding loyalty to the consumption of fried carcass fat, stayed the hell away from Jack in the Box for quite some time. Ditto consumers of the pain reliever Tylenol, which permanently relieved the pain of seven people back in the '80s, after a rogue shopper poisoned the product on store shelves. More recently, an old Smiths song took on new meaning: Meat, for a little while, was murder-suicide. Back in January, hungry folks eating packaged meat products from a listeria-contaminated plant in Michigan started dropping like flies; 12 people died, and at least three women miscarried, after eating hot dogs and deli meat from the problem factory. And yet, reports The Wall Street Journal, consumer confidence in the meat sold by Sara Lee hardly wavered at all; sales figures remained remarkably solid. "The corporate name isn't attached to Ball Park Franks. How many people know that Hygrade is a Sara Lee brand? Almost nobody, I would think." That quote comes from Jack Trout, a marketing strategist asked by the Journalto comment on the deaths. Also offering their opinions were two Wall Street analysts, who noted with evident pleasure that a few dead customers here and there probably wouldn't prove to be especially damaging to the company's bottom line. The folks at Sara Lee, it turns out, have a marketing advantage (apparently unanticipated) when it comes to the problem of sustaining sales figures among their surviving customers: They're coy. The company sells all kinds of unrelated products under names that don't always link the whole package together with a single shared brand identity. So, here's a neat marketing benefit - those who live through today's purchases often have no clue when they're buying another product the company makes. And yes, Wall Street still loves "transparency" in a corporation. Just not the kind for customers.
Of course, the brand names still took a hit, even if the damage didn't spread to the corporate parent. (Except, of course, for the inevitable lawsuits.) And so the damage control wasn't just passive. Bil Mar Foods, the Sara Lee subsidiary responsible for the contaminated products, quickly issued a fearless public
statement with the US Department of Agriculture and the Centers for Disease Control, the company announced it was "voluntarily" taking the "precautionary measure" of recalling some of its product. The statement helpfully explained, "The CDC has indicated that it is studying whether some of these products might contain the listeria bacteria." Note to CDC investigators: Try kicking the dead customers. Extruded offal paste isn't the only food product with a Clintonesque PR team, of course, and the life-vs.-death question rages on in a number of corporate venues. While Sara Lee is busy conducting retail trust triage, for example, the nation's breakfast cereal marketers are casting nervous glances in the direction of your colon. (Well, sure - ours, too. But we're shy.) Health-loving manufacturers like Post Cereal, the breakfast foods division of tobacco giant Philip Morris, have long promoted their crunchy chunks of morning grain as quasi-medicinal: Eat this and you won't die. A couple of years ago, Kellogg even asked the federal government for permission to claim that its product helped prevent colon cancer. The Food and Drug Administration said no, but that hasn't stopped some cereal sellers from helpfully pointing
out well help prevent deadly diseases.
Toward the end of January, though, things got serious for the whole notion of breakfast as high colonic. A report in The New England Journal of Medicine delivered the bad news that fiber doesn't appear to prevent colon cancer at all. The data behind the report was generated by scientists tracking the diet of 88,000 people - that's 88,000 people - over 16 years. Borrowing from the pages of the nation's cigarette marketers, Kellogg reacted with a responsible public statement: Anxious to maybe one day arrive at an understanding of the role fiber plays in the prevention of colon cancer, the company pledges anew that it will "support independent research" on the topic. Well, sure - God spoke from the burning bush and everything, but what the hell does that clown know? Let's get a second opinion from our friend Bob. Not that any of this is new, of course. Among the more enjoyable precedents, Sara Lee and Wilford Brimley (they'd make a great couple, don't you think?) aren't much more than floor-model punks against the likes of the PR folks at Proctor & Gamble. The last time we looked at P&G's Web site for olestra, the entirely-indigestible-and- therefore-not-fattening substitute for plain old fat (marketed under the brand name Olean), we saw a masterpiece of aw-shucks image-spinning that opened with a rustic farmhouse set in a rolling green field. What olestra does for food, P&G does for language: "In a way, Olean works just like some of the fiber found in foods like apples, corn, and bran." But that was back in June 1997, when anal-leakage jokes were at a premium. The stories on Sara Lee's mystery meat pushed us toward wistful remembrance, though, and we stopped back at the olestra Web site recently for a Proustian wallow through our butt-humor youth. To our mild surprise, however, the old neighborhood has changed; the farmhouse is gone. P&G has adopted the posture of cold empiricism to sell its synthetic food replacement. Does eating olestra cause diarrhea? Absolutely not, we learn in P&G's fake fat FAQ. And click here for a detailed scientific report that proves it! And the detailed scientific report does prove - well, something: "The results of the study showed that, even in olestra consumers experiencing what they described as diarrhea, these subjects had no change in the stool water content, and also, no change in electrolytes or the pH of the stool...." So you see: Not diarrhea ... at all.
Also offering a response to reports that olestra binds with some undigested vitamins and carries them out of the body, P&G slips gracefully around what would seem to be the point: "Olean cannot affect any vitamins or carotenoids already stored in the body." So just be sure to store all of the vitamins in everything you eat before you put it in your digestive system, where it could just possibly mix, detrimentally, with olestra. And then there are the "expert opinions" from noted physicians: "Olestra tastes great," says a respected pediatrician. Look for other companies to mimic this fascinating tactic in their own promotional literature: "Snickers bars are sweet and chewy," says a leading neurologist. Medical science lends a nice patina to those critical questions of flavor. One final caution before you draw conclusions from all of this. The marketing tactics used by major corporations to sell food products may appear, at first glance, to be bullshit - but careful chemical analysis reveals that it merely appears to resemble bullshit. Of course, we borrowed the Proctor & Gamble lab for our case work, so take that with whatever gravity you consider wise. The stuff on the table, in any case, is still pretty hard to swallow - as are the tactics used to sell it. Now, how about a Ball Park Frank? It may prevent cancer, we think. It might even cure your portfolio.
courtesy of Ambrose Beers |
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