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"a fish, a barrel, and a smoking gun" |
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Déjà Voodoo
Those were simpler times. The public knew not to trust advertising and knew that ad forces could pop up almost anywhere - "The art of publicity is a black art," Learned Hand wrote a century or so ago, and 50 years later the voodoo had turned into science. The explosive ad theories popularized by Vance Packard, in The Hidden Persuaders, and by economist John Kenneth Galbraith, in his talk of manufactured needs and "ruthless psychological pressure," drove most of the experts in the nascent science of subliminal motivation underground (many fled to Brazil) by the '60s. And who can forget the labor strikes of the '70s, when nearly all of Madison Ave's best ice-cube artists put down their air brushes in protest of the subtle pornography they'd been forced to render, against their will, in year after year of Cutty Sark and Bacardi ads? By the time Pico Puente, the renowned Costa Rican erotic artist, confessed his role as consultant in the initial character sketches of Joe Camel, the tide had turned. With a nation of consumers savvy, all too savvy, to the ways of the industry, the question switched from the public not trusting advertising to advertising not trusting the
public The history may be a little off, but this much is true: A recent Los Angeles Times report tells us that at least some ad agencies are now putting a stop to years of people lying on surveys and writing frivolous, obscene couplets on Wendy's comment cards. What they're doing goes beyond the simple focus group - by boring directly into the hidden subregions of the brain that construct consumer response in humans, they're reading peoples' thoughts. Using the same method that supposedly placed the thoughts in there in the first place: hypnosis.
The LA Times story tells of Hal Goldberg, an Irvine-based hypnotist who admits to first dabbling in the dark art "25 years ago while working for a small advertising agency in Minneapolis." Goldberg is seen turning a luggage-marketing focus group in Brentwood into a squad of Incredible Hulk impersonators: "Don't like heavy bags ... have to carry through airport ... think this is the cheapest store.... Wrinkle-free. Believe it? No." The hypnotist plays with dangerously powerful emotional forces: As he regresses one male focus-grouper back to remember his last experience shopping for luggage, apparently too horrific to be retained by the conscious mind, the man begins to shout, "Get away! Get away!" The hypnotist gently gets the man to admit that he felt pestered by a luggage salesman during his remembered experience. After all this time, all those jokes: They do have ways of making you talk! Well, actually, maybe not. Focus-group researchers who weren't clever enough to think of this idea first pooh-pooh the relevance of hypnosis to the Times' reporter. Even genuine hypnotic researchers question whether a hypnotic trance is really effective at finding repressed memories of luggage-shopping experiences. "Hypnosis is not, in fact, a memory-enhancement technique," says a hypnosis journal editor Edward Frischolz.
Then again, neither are focus
groups typical focus group experience led the big boys at Andiamo luggage to hire Goldberg in the first place. The weird science of hypnosis is perfectly at home amongst all the other weird sciences admen have used since time immemorial to mulct money from dumb corporations. Ask Andiamo if they are satisfied with the one gem of wisdom that floated to the top of the hypnotized subconscious of one of its focus-group victims: "Frequent traveler is not the right image. I thought of smart traveler." Probably not, but then, the real issue is dissatisfaction, period. Estimates suggest that anywhere from 80 to 99 percent of new products fail. Clearly, nothing solves a 99-percent-sized problem better than a 1-percent-sized solution. If hypnotism, as skeptical psychiatrist Thomas Szasz claims, is nothing more than "two people lying to each other, and pretending to believe one another's lies," that also seems to characterize not the relationship between the advertiser and the consumer, but more accurately, that of the adman and his corporate client. And, strangely enough, between both of them and their alleged professional enemies in the field of ad-busting theorists. You know, the kind who popularized the "advertising=hypnosis" myth to begin with. The adman swears he can make people buy, buy, buy; his hapless clients believe it; and most consumers ignore it. But more sophisticated anti-marketing voices, like The
Village Voice now argue that it doesn't matter if any ad actually convinces anyone to buy a product; what's sinister is how the very existence of attempts to persuade us to trade money for stuff is "getting into the dream life of people." Now we all need dream therapy.
Advertising, it's what dreams are made of: a terrific critique, particularly if you're a Freudian ad critic. And a perfect slogan for the advertising industry. It's too bad that hypnosis isn't a memory-enhancing technique, which we could use to remind us to call those ice-cube artists in Brazil. This scene calls for a drink, but it seems we've lost our motivation.
courtesy of Eugen von Bohm-Bawerk |
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