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"a fish, a barrel, and a smoking gun" |
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Past Out
To demonstrate what a bargain a single issue of The New York
Times lifestyle handbook of record will soon be offering, at US$2.50 per article, all the 1997 news that's fit to reprint. At that rate, even a relatively slim Monday edition would go for several hundred dollars; in contrast, the buck you actually pay for your daily briefcase ballast seems like an investment of James Crameresque acumen, even on those busy days when it makes its usual doorstep-to -office-to-recycling-pile peregrination with minimal intervention on your part. In practical terms, the unfortunate side effect of the Times' ingeniously oblique promotional strategy - the high cost of reliving - has little consequence. As the paper itself has steadfastly insisted over the last several years, Web users are mostly interested in information that falls outside its own good gray spectrum: amateur anatomy studies, DIY bomb-making tips, quick 'n' easy amphetamine recipes, etc. That the Times has no real intention of marketing its archive to Web users is just as well; a serious attempt to use this medium to substantially increase the price of information would confirm, forever, the long-held suspicion that the Times is fundamentally incapable of grasping even the most basic tenets of new media. The relevant tenet in this case, of course, is friction-free commerce. Traditionally, access to electronic newspaper archives has been expensive because of the middlemen who took advantage of the costs and complexities of pre-Web distribution: companies like Lexis-Nexis and Dialog developed and implemented their own proprietary delivery systems, consolidated licensed content from a variety of sources who didn't want to bear such development costs themselves, then charged premium prices for their pioneer efforts. Now that the Web exists, however, publishers can make their archives directly accessible to users at a much lower cost than was previously possible. In theory, it's a development that benefits both publishers and users: each should get a cut of that part of the transaction that used to comprise the middleman's profits.
So how is it that publishers like the Times are charging $2.50 per article, a fee that undoubtedly boosts its profits far more than it reduces users' costs? Ultimately, the rationale for this kind of pricing is rooted in the fairly unconvincing concept of relatively restrained greed: compared to the least expensive Lexis-Nexis account - a monthly flat rate subscription for the home office user that goes for $174 - five or six articles a month at $2.50 per article seems like a bargain. But for those potential info-consumers who don't count themselves amongst Lexis-Nexis' 1.3 million subscribers, it's a price that proves somewhat baffling: Why should an article whose primary expenses (i.e., reporting, writing, and editing) were covered by its initial sale suddenly cost several hundred times more than it first did, simply because it's no longer timely? Or to put it in more practical terms: How come it costs as much to read last year's movie reviews as it does to rent last year's movies? Part of the reason is that the Web, as is its wont, hasn't exactly lived up to its promises: Friction still exists here in the form of third-party vendors like MediaStream, a Knight Ridder-owned company that takes 40 percent of a newspaper's archive revenue, with a minimum of 40 cents per article. Another factor, according to well-scheming industry types, is credit-card processing fees: If it costs 25 cents to process a transaction, they poor-mouth, per-article charges have to be sufficiently high to cover that cost. The credibility gap here, of course, is large enough for several tubby publishing barons to squeeze into: No newspaper or third-party vendor we know of actually bills you for each transaction. Instead, they track how many articles you download during a given period, then bill you once for them all. While phantom costs like credit-card processing are frequently bandied about, information about actual costs is much less available. One thing's for sure, though: whatever those costs might be, they have remarkably little impact on current per-article prices. Indeed, while The Boston
Globe its whopping $2.95 per article fee, the San Francisco Chronicle and the San Francisco Examiner, perhaps more familiar with the financial habits of Web users because of their close proximity to several online publishing pioneers, offer their archives for free.
"Free," of course, is the price point that online publishers have been gamely trying to transcend for the last several years now. With Michael Kinsley threatening to impose subscription fees once again (maybe there's a Justice Department compromise here somewhere - no IE bundled with Windows 95 but mandatory subscriptions to Slate), and Salon promising "special serialized content" for members only (does this mean the cliterati will finally deliver the way-nude media they've been click-teasing us with?), isn't it a step back to give away one of the few online publishing services Web users have shown a willingness to pay for? Most publishers currently share this perspective: A few mercenary myopics are even boasting about the successful price increases they've already pulled off in this realm, discontinuing inexpensive monthly subscriptions in favor of pricey per-article fees - with no subsequent drop in usage. But all this really means is that a small percentage of the small, price-indifferent group of people who've always accessed online archives - journalists, attorneys, and others with a compelling professional need for information - are forsaking third-party vendors for direct access through publishers. In other words, newspaper publishers have completely failed to capitalize on the huge new audience of potential info-consumers that the Web has created. While Yahoo, Excite, and other search engines and directories have amassed fortunes building interfaces to some of the most useless, inaccurate information that exists on the planet, newspapers like the Times and the Post have pretty much been sitting on their big, fat, stupid assets.
Given that publishers have always been far more focused on tomorrow's newspaper rather than yesterday's, their failure to recognize the new potential of their archives isn't that surprising. In the old media world, after all, reporters still commonly call their archive the "morgue" - a figure of speech that doesn't exactly evoke notions of a dynamic new profit center. As a result, virtually every online newspaper exhibits the same fundamental design flaw: The daily edition of the paper takes precedence even though it mostly duplicates what's already available in a perfectly acceptable wood-pulp format: The archive, which in its new online setting could function like a kind of geographically specific encyclopedia, a professionally researched and written record of people, places, and events - an entity, in short, which has no analog equivalent - exists mostly as an afterthought. Its costliness doesn't encourage browsing; its interface is designed only for people who know exactly what they want anyway. At the moment, Lexis-Nexis subscribers perform 300,000 searches a day. In comparison, Yahoo currently serves 65 million page views per day. Not all of these page views are equivalent to a Lexis-Nexis search, of course; many of them simply deliver additional menus as users drill down toward their ultimate destination, and many of them involve requests for information (e.g., porn, a specific company's homepage, etc.) that a newspaper's archive would not contain. Nonetheless, 65 million page views per day is a number that clearly suggests that a mass market for information exists - and that newspapers are doing little to capitalize on it.
But suppose the Times offered several decades of its archives online, for free, with a Yahoo-like content tree to help guide you through them? Wouldn't you prefer to read its take on, say, Martin Scorsese's career over the years, rather than some random cinephile's Travis Bickle impression? At the moment, the Times sells page views for $22 to $60 per thousand. A million page views per day, at an average of $40 per thousand, would generate $40,000. To equal that with its current setup, the newspaper would have to sell 16,000 articles at $2.50 per article each day. Given that Knight Ridder's 27 newspapers, combined, only sell 35,000 articles a month, that figure seems somewhat unrealistic. So is "free" too low a price for the Times to market its archives? Only if it's not really that greedy. courtesy of St. Huck |
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