"a fish, a barrel, and a smoking gun" |
Anywhere, USA The joke's on Hillary: Villages don't exist in America. And if it does take a village to raise a child... well, drop your kid off at a mall and he'll quickly learn that community and commodity are not easily discernible from each other. He'll need cash, or at least a credit line, for both. As Americans scour strip malls in search of what sociologist Ray Oldenburg calls the "third space" - a public place for social interaction that is neither home nor work - corporations are itching to fill the void. The zoning of tract house after tract house over the past 40 years has left us with nowhere to socialize, and only Boston Market, and perhaps Blockbuster, to get us through an evening. We experience what the seminal expert on third spaces, Henry Miller, once called "the end of world ambience." France has its cafes, England its pubs, Turkey its coffeehouses, America its... Wal-Marts? "Urban renewal" efforts of the 1980s failed to recreate third spaces in our cities, and only confirmed what suburbanites assumed all along - our cities are hopeless, and better just to leave them be. Nevertheless, Americans still need a Cheers, where everybody knows your name, or at least that you like your latte nonfat. We crave culture, but at a bargain rate; we yearn for interaction, but need our space. Consumption remains a leisure activity, but today we are not so foolish to believe that a trip to the mall constitutes solid interaction. And we are less tolerant of the pseudoambience we embraced a decade ago, like a piano player on Nordstrom's third floor, near the lingerie section. Today, corporations seek to attract the fickle consumer by turning stores into "shopping destinations," where the craving for a third space can be fulfilled without compromising our need for convenience: high ceilings, overstuffed chairs, roomy bathrooms, expansive wood floors, pine tables with products neatly stacked on them, and, of course, the flagship color of the '90s - teal. Nobody has transformed a store into a shopping destination with more vigor than Barnes & Noble. Those in search of community find it in the straight rows of books, the familiarity in titles, the librarian-like uniforms of the employees, and the reassuring sameness in the adjacent Starbucks cafe. The unrelenting banality of Barnes & Nobles - whether in Evanston, or Seattle, or Cupertino, or New York City - is not accident. Sameness has become so expected in American culture that one of Oldenburg's criteria for an ideal third space, that it "fall short of the middle-class preference for cleanliness and modernity," sounds as outdated as his own favorite third space - a corner donut shop. No fat-free muffins there. Barnes & Noble has taken the concept of the shopping destination one step further by transforming a franchise into a community - based on the assumption that a community can be built around books. Studies show that a majority of Barnes & Noble shoppers would not normally step foot into a "regular" bookstore - i.e., one filled with dust and clutter and lacking the triumphant displays of William Bennett's latest. Frequenters of Barnes & Nobles are made to feel connected to a larger, literary community that spans across America - even if that community is gobbling up Men Are from Mars, Women Are from Venus. The number of books sold through chains like Barnes & Noble doubled from 1991 to 1994, according to the American Booksellers Association, and the rapidity with which Barnes & Noble has spread across the American landscape puts it in leagues with other "category killer" stores such as Wal-Mart, Home Depot, and Toys 'R' Us. With 3 million books in print worldwide - 1.5 million in English - and fresh product being manufactured daily, there's no lack of culture to be sold. Or so Barnes & Noble hopes. Though the company has managed to blend consumerism and culture into a seamless product, arguably its biggest draw is still the 30 percent discount on bestsellers. The company's latest print ad campaign, of a figure sitting near an inviting bookshelf filled with rows and rows of titles, with the caption "you don't even need to point and click," is a direct counterpoint to the recent advances of the only company who can feasibly cut into its market share - Amazon.com. With over 1 million titles in its database, Amazon.com sells books as commodity, not as warm and fuzzy culture. And with discounts on the top 300,000 sellers, same-day delivery, and perks such as book-browsing (real) personal agents and email notification of title availablity, Amazon.com is turning web surfers into shoppers (and sellers), not through sofas and lattes and literary events, but through boilerplate hard sell. It works, too - revenues have jumped 34 percent per month since the company started little over a year ago. But as long as the nostalgia for Main
Street the American consciousness, and as long as suburban sprawl remains rooted in isolation, the longing for community will still move product at Barnes & Noble. As the saying goes, nothing happens until somebody sells something. courtesy of Miss de Winter
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