"a fish, a barrel, and a smoking gun" |
Missed Manners At once an admission that the new loose rules of business have made books on workplace etiquette a hard sell, while, at the same time, a wishful tip of the hat to the global office (and foreign editions), Letitia Baldridge's New Complete Guide
to Executive Manners its existence with the assertion that there is a "new informality at work in how we meet, greet, entertain, dress and socialize," and a corresponding "new formality dealing with a diversity of people from other countries." Granted, in today's wired workplace, where it's easier to send a fax across the room than to schedule a meeting, "another country" might as well refer to the workgroup down the hall, for as much as we see of them. And so, perhaps Ms. Baldridge has a point: what she calls the "techno-electric explosion" may refer to more than the microwaved CDs which result from the DJ Spooky soundtrack being played yet again on the office stereo. In addition to more traditional duties, Ms. Baldridge states, today's executive "sets an example for the staff in environmental behavior" and "has excellent telephone, cellular phone, E-Mail, beeper and fax manners." And though she warns that "success at work does not happen without good human relations" (your boss notwithstanding), we wonder if we really need any of the spate of workplace manners manuals being spewed forth from the presses. Might these codes of conduct tailored to the modern workplace simply be the etiquette equivalent of needing a Levis wardrobe to accommodate the new orthodoxy of "casual Fridays" - nothing more nor less than a shameless grab at sales, capitalizing on the insecurities of a workforce existing in an age where the phrase of the moment could be either "being digital" or "being downsized"? In search of advice that would carry us through these precocious times, we happened
upon Book of Etiquette this girdle-stiff guide has been compromised by encroaching technology (and, more than likely, by the death of Ms. Vanderbilt). "Revised and updated" by Nancy Tuckerman and Nancy Dunnan, it takes on subjects that, one assumes, would have rattled Amy's teacup, to say the least. The index directs one to entries regarding "addiction and substance abuse," "homosexuality," and "unmarried pregnant women."
But the Nancys are not exactly breaking new ground in their recommendations. The libertine suggestiveness of their indices aside, the advice gleaned from the tome is as starchly traditional as one might expect of a book bearing the Vanderbilt name. A list titled "Some suggestions for items with corporate logo," for example, fails to include a knickknack we've been proud to brand with the Suck logo: the condom. Then again, the idea of packaging Suck condoms with one of the items from their list - perhaps a measuring tape or flashlight - might end the confusion of friends, who all-too-often mistake the Gold Coin prophylactic for a chocolate. (Knowing our friends, perhaps chocolate would have been a more useful give-away.) As it turns out, the Nancys are no less behind the times when it comes to "substance abuse." Far from giving instruction ("pass to the right, offer the host the last hit"), all this "complete" book offers are tips on how to tell if someone else is using drugs. And none-too-helpful ones at that. "Is erratic or inconsistent in his behavior patterns"? Come on - around this office, "blinks a lot" would narrow the field more.
Given the difficulty of finding good advice among what is merely advice, imagine our surprise when a routine trip to the local thrift unearthed - only figuratively - the original manners madam. Copyrighted in 1958, this edition of Amy
Vanderbilt's Complete Book of
Etiquette subtitle ("A Guide to Gracious Living") and a catty, arch tone that speaks more directly to today's post-ironic reader than either Letitia or the Nancys combined. Take the O.A.'s (Original Amy's) take on "substance abuse," known in those admittedly less abundant times as "problem drinking". Far from making the assumption her successors do - that the "problem" should be somehow "solved" by intervention or confrontation - Amy tells you how to deal with the guest or co-worker. Politely, of course, but without unduly taxing oneself: "Should the others present voluntarily forget alcohol to save the problem drinker from himself? I think not." Amy further distinguishes herself from modern pretenders to the politeness perch through a refreshingly honest appraisal of her readers. Whereas the modern etiquette guides encourage readers to parry direct questions with humor, Amy recommended leaving mirth to the "naturally witty." Not everyone, she wrote, could engage in the repartee represented in this example (a dialog between a jealous writer and a published author): "Who wrote your book for you?" "Who read it to you?" "This is the Socratic question-for-question defense which had best be left to the professionals." We couldn't agree more. Could you? With sections which instruct the female executive not to "embarrass" her colleagues by paying the bill, and a whole roster of possible uniform options for the family servants, some might think that O.A.'s applicability to today's businessperson is negligible. But its step-by-step instruction on the backhanded recommendation ("There were some rather embarrassing incidents with Theresa...but she might work out for you.") seems ideally suited to these turbulent, Profit-inspired times. And hey, everyone should know the proper way to handle asparagus. courtesy of Ann O'Tate
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