"a fish, a barrel, and a smoking gun" |
Greased Lightning It's not snake oil they're selling any more, these management consultants and emotivators who populate the magazine rack and business section of your local Borders. No, they're selling synonyms. Once, you sat on a committee; Alvin Toffler says you should think of it as an "ad-hocracy." You used to call it a boardroom; Michael Schrage thinks you'd find it more useful as a "shared space." And who wouldn't prefer Peter Drucker's "knowledge worker" to "drone"?
Language is the consultant's new drug, but before you call it a tranquilizer, you'd be smart to consider their vested interest in keeping their audience awake. Terms like "knowledge worker" and "shared space" are not so much a balm, intended to mollify the butt-chafe incurred by mindless desk-jockeying, but more like speed, intended to give the horde an itchy, nervous buzz. For all their cheerful exhortations to have "serious fun," the rationale behind this attempted idiolect is about as soothing as crystal meth. And just as flaky. The most conspicuous of these paper-bound management consultants - the new fluff girls of the corporate culture - is the recently launched Fast
Company Business Revolution." Fast
Company like the sloganeering of the Port Huron Statement filtered through the enthusiasm of the freshman class at the Sloan
Management School "revolution," "change," and "new" (or some permutation of them) are used at least once in each of the document's eleven eye-popping paragraphs.
The soft-if-not-bleeding-hearted might find Fast Company's blithe appropriation of revolutionary rhetoric alarming. But neither the appropriation of radical language nor its questionable ability to disguise what is essentially especially new nor especially profound. Ad man Bruce Barton's most legendary creation is undoubtedly Betty Crocker, but his contribution to corporate mythology has proven to be more insidious. In 1925 Barton produced one of the first books to trade upon the metaphor of "management guru," and he did so in the most literal way possible. His book, The Man
Nobody Knows man's man, a "born leader," whose pitch was "worthy of the attentive study of any sales manager." That contemporary writers like Schrage look less to Peter or Paul and more to John, Paul, George, and Ringo when illustrating "conceptual collaboration" reflects only our changing definition of idolatry, not any lessening of our belief in it. Indeed, the grab-bag of popcult references that any one of these writers brings to the table is reminiscent of a witch doctor's mojo. Everyone from Gilbert and
Sullivan up as brightly-colored totems against the dark force that truly animates Fast Company and its ilk: panic. The use of counter-culture references and revolutionary buzzwords serves less to pollute a dearly-held ideal than to intimate uncertainty - the first rule of good advertising, after all, is to create anxiety. So this talk of "revolution" isn't thrown out as some bone of hip, but rather to imply that no one really knows what's going on. If anything, it's Fast Company's specific incitement to "break the rules" which rings false - such a command depends on the assumption that rules for business do, in fact, exist in the first place. They don't. Beyond the inexorable logic of the bottom line (make more money than you spend - which is, in any case, more of a definition than an instruction), no one really knows what makes a successful business. If anyone did, there would be more of
them The cover of Fast Company's second issue presents EDS's Mort Meyerson coming clean: "Everything I thought I knew about leadership was wrong." Well, of course. Why else read Fast Company? Or No More Teams? Or Jesus CEO? Management strategies and leadership styles change more quickly than hemlines, and with as little provocation. Fast
Company Stone Constant change and an ever-evolving vocabulary of euphemisms for "work" are as essential to magazines like Fast
Company J. Crew. Those insistent urgings to have "serious fun" remind us suspiciously of an aerobics instructor's instruction to "get funky!" - rows and rows of people looking similarly ridiculous. The consultant's golden rule is to get in quick, pull out an impressive chainsaw, and slip out before the exhaust fumes dissipate. Whether ultimately effective or not, the louder the grind, the more likely you are to be invited back. Monthly, perhaps? courtesy of Ann O'Tate
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