"a fish, a barrel, and a smoking gun" |
Couch Potatoes We sure hope they didn't throw too gala of a bash to celebrate the new International Male Web catalog. Even a modest Taco Bell catering job would've run up a tab greater than the revenues they've reported for their first 3 weeks of service. It's easy to imagine some once-chipper Web contractor, burrowed away in his San Diego flat and grimacing at a furiously packed hooka, his only shield against the phone that won't stop ringing. But if 3
orders in so many weeks his 60-day billables, he should take solace in the fact that the failure of the Web to prompt a consumer cavalcade isn't entirely his fault. The gist of contemporary Web marketing holds the medium as the Ritz cracker upon which a creamy Velveeta mixture of broadcasting, narrowcasting, and nanocasting may be spread, but while the dreamers are thinking ubermarket, hard-nosed pragmatists are tentatively betting their chips on supermarket. It's not so much jockeying for position on the value chain as divining the significance of the food chain that leads to announcements such as this week's of TCI and Procter & Gamble joining forces to create the grocery standard for the Internet. Badbreath.com and
diarrhea.com those whose job it is to predict such things predict those old standbys of high school debate team leaders, apples and oranges, should both be available in the same digital aisle. And romantic notions of meeting one's true love while fumbling for a Le Menu in frozen foods notwithstanding, is there any shopping experience more conspicuously disposable than that of supermarket shopping? Peapod, the AOL of online groceries, saw opportunities years ago, and has been offering its services to recalcitrant cart-pushers in San Francisco and Chicago. Their implementation is unassailable if not quite monumental - sort through food types and grouping by fat content, price, brand, whether it's kosher, whatever; create personal templates; have your groceries delivered. Stocking one's pantry with industrial-size Lunchables-paks has never been easier. Where Peapod goes peabrained, though, is in its clusterfuck approach toward revenues. Part of the orgasmic allure of this sort of service is the massive opportunity for sponsorship. If Netscape can get five search engines to hemorrhage $5 mil apiece for placement on its Net Search page, how much do you think Peapod or TCI will be able to extort from Coke or Pepsi to spring a twirling icon on its soda order form? That Procter & Gamble are holding hands with TCI on this project is little surprise - General Mills, Coca-Cola, and Tropicana are all partners in the similar
But what's in it for us? Besides creating an ideal online petri dish for speculative experiments in direct marketing, moving your customer base from vague walk-ins to dependable, acclimated regulars is a major bonus for the supermarkets and the brands - store owners turn stocking shelves into a science and brand marketers get to throw away their blindfolds. It's outrageous, then - but sadly predictable - that the conglomerates behind these efforts work on the assumption that consumers will actually pay more for the privilege of maximizing their profits.
It may only be groceries, but at the very least shoppers should expect a banal win-win out of it - in return for low overhead and golden stats, not a surcharge, but cheaper services. Before 1991, commercial use of the Internet was verboten. Technically, those days are over. But for those who're hoping to have their Sara Lee cake and eat it, too - we'd offer a concise admonishment: 3 orders in 3 weeks. courtesy of the Duke of URL
| |
![]() |