"a fish, a barrel, and a smoking gun" |
Six Degrees of Recrimination
Mysty-eyed utopians would have us believe that the boundary between home and office is a relic of the second wave. The sad truth is some people have a lot invested in making sure that all the spaces are clearly marked, and if someone catches you shortening the distance between two points to nothing but a click, watch out. The growth of the Web adds yet another fault line to the always already shifting ground of technical etiquette in the 20th century. It took Miss Manners over a decade to deal with the last-come-first-served instability of call waiting, and the Supreme Court has yet to decide who has ultimate responsibility for libelous bulletin board posts, but just because there aren't any rules yet doesn't mean people aren't sent to the penalty box. Or maybe even ejected from the game.
Ernie Warren was. He got canned earlier this month because of a single HTML tag. Warren (not his real name) was working as a contractor at a large company in Pasadena, CA, writing documentation for the software produced there. In his spare time, he set up a Web server to provide data to his group: jump-off points, random bits of text he was working on, and Web-based oddities. At the bottom, like all good webmasters, he provided a link to his home page and an email address. Then, on Friday, 9 February, Warren was informed that the index page provided by his server didn't pass muster with the person in charge of clearing all publicly-available documentation. A few of his links were deemed inappropriate. Warren was told to remove them, and he complied immediately. The following Monday, Warren received another call. Management explained to him that all his off-site links were to be removed - bookmark list, fun stuff, everything. Warren again complied. "She even thanked me for being so cooperative," he said later. "She said that most people got angry when she told them to remove stuff from Web pages."
Later that day, with little explanation, Ernie Warren was escorted from the building, the contents of his desk boxed and at his side. He'd been fired, and a single HTML tag was apparently the reason. At the bottom of his server's index page was a single link that he had forgotten to remove: This site administered by <a href="http://www.isp.com/~ewarren/"> Ernie Warren</a>. The link was to his home page, on his Internet Service Provider's machines, totally disconnected from his job. From there, it was a small matter to jump to the publisher of his best-selling book, or to a page describing his small consulting business. Though exact details remain sketchy, Warren was told that that these links constituted a "paper trail" that implied his day-time employers both supported and recommended his after-hours activities. The Senior Investigator, Security & Plant Protection, Human Resources, claimed that he was "not at liberty to discuss the details of Mr. Warren's case with anybody except Mr. Warren." Case closed. These are times of fear and doubt. Company bureaucrats feel behind the curve, confused and bewildered not only by the pace and scope of change, but by the substance of it as well. Rules exist to control, and bureaucracies exist to enforce rules, and the Web has changed the rules. If a single person can compile and run a Web server on his workstation that manages the same presence (and, perhaps, better presentation) than the official company site, a fundamental shift in power has taken place. And though the decentralizing effects of the Web have been hailed over and over again, most of those in positions of central authority aren't all that interested in decentralizing. Warren's mistake was assuming that simply because they had put his workplace on the Web, his bosses wanted information distributed - that they bought into the notion of a freely traversable "infoverse." Though there was no explicit company policy on Web-page production and content, this is almost exactly what they did not want. Companies do not want to set you free. They don't even want you to know that freedom exists. And it is entirely within the realm of possibility that they will seal up the entrance to the cave rather than let you try to disrupt the puppet show. No doubt, in the future, there will be a normalization of the rules, accepted standards for page content just like there are accepted standards for in-office phone calls. But, as things stand today, most middle managers don't understand the Web any more than the dinosaurs understood that big rock that fell out of the sky. Still, both dinosaurs and middle managers can get cranky when the dust cloud starts to rise, and there's no doubt who's going to be subject to their dwindling (but still-enforceable) power. Their tiny brains may not be up to the epistemological implications, but there's not a MBA under the sun who wouldn't be worried by the fewer-than-six
degrees of separation between his corporation and copulation. If your boss were to find a link to pornography on your page, would he fire you? What about a link to someone else's page with a link to pornography? What about a link to Yahoo, and the universe it opens up? Is porn the only taboo? What about Would he understand the nature of the Web? Or would he simply can your ass on the spot (using sanctioned company guidelines, of course), thereby solving "the problem"? You have no idea, do you?
The decentralization of information means that it is becoming harder and harder to control who sees what, where. The nature of the Web - it is called a "web" - promotes this. While adding a link from your name to information about you may seem the most natural thing in the world, your boss stands a good chance of not seeing it that way. Ernie Warren? He'll be OK. He's already dusted himself off and has decided to pursue book-writing full time. The after-hours work that got him canned is turning out to be his salvation.
Of course, if the same thing happened to you, you might not have that book deal to fall back on. Never mind - you can always publish on the Web, right? So people can link to it, and get themselves fired, so they... courtesy of An Entirely Other Greg
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